Comments on: Grandfathered Sprint SERO Upgrade – Tips and Advice

By: Joe

Joe — Fri, 30 Jul 2010 21:52:29 +0000

I called customer service last night and according to the representative the “SERO PLAN” will be soon be eligible with all devices, EVO, PRE, EPIC, soon!

Here is the catch, we will have to pay $10 more per month (for 4g I guess) it will not be available until Oct. 2010, with an announcement sometime in September 2010.

By: sasa

sasa — Fri, 30 Jul 2010 07:19:13 +0000

what number did you call (telesales) and how did you get the htc touch pro 2? what was the total you paid?

By: Mark

Mark — Thu, 29 Jul 2010 18:44:07 +0000

I emailed about the $70 credit and they said I was eligible and could receive it today if I wished. I am definitely going to upgrade my phone as well though. I am curious if anyone has attempted to receive the credit and the phone upgrade within the past few weeks or so. I see people were able to do it back in May, but I’m wondering if they have picked up on the glitch yet. Hate to lose the $80 difference.

By: Mark

Mark — Mon, 26 Jul 2010 18:54:34 +0000

This is in reference to everyone asking about the $39.99 minimum monthly charge restriction. This can be found on the Frequently Asked Questions tab for SERO website… http://delivery.sprint.com/m/p/nxt/epc/epclanding.asp

How frequently can I upgrade my device?

SERO/Everything Plus customers are part of Sprint’s New For You program and qualify for a discount after only 12 months. The amount of the discount depends on the length of your contract and the number of months you have had your current device. For more information on the New for You program and to see if you are eligible for a discount, please click here. Note SERO customers are eligible for the New for You program and are excluded from the $39.99 minimum monthly charge restriction.

By: pcs

pcs — Mon, 26 Jul 2010 01:59:31 +0000

My understanding is that the SERO 500 minute plan qualifies as a $50 plan. That’s at least what Radio Shack and Best Buy show as my plan when I checked on phone upgrades.

By: SethS

SethS — Fri, 23 Jul 2010 04:23:20 +0000

Thank you for contacting Sprint. I am happy to assist you with your
inquiry in regards to a $70.00 contract renewal. After reviewing your
account, I have determined that as a Indv. Everything Plus Referral
(employee discount) you are not elgible for this service credit.

By: SethS

SethS — Thu, 22 Jul 2010 04:20:30 +0000

Ya I’m not understanding how we can upgrade the phone since it explicitly says you need a plan 39.99 or up. mines 30. Am I out of luck? What happens if you buy a phone on your own and try to switch it?

By: KathyB

KathyB — Wed, 07 Jul 2010 18:35:49 +0000

Just upgraded to new TP2 on $30/mo. SERO. There is a rebate available, but I’m not sure which form to use. There is a link to a .pdf on my order summary online, and a similar form came with the phone. However, they both mention a min. $39.99/mo. plan. I found a form for Everything Plus Referral Program ( http://shop.sprint.com/assets/pdfs/en/promotions/eprp_mir_071010.pdf ) and I’m wondering if I should try this one since it doesn’t mention the monthly plan requirement? Thanks in advance!

By: Robert

Robert — Sat, 05 Jun 2010 00:10:21 +0000

@Sprint Saver – I believe the issue is that this email is coming back from Sprint even when initially asking for the $70 credit. I made sure to ask first and got the same boilerplate “you can take your $70 but won’t get new-customer pricing on a phone” (exact same, word for word)

By: Jerry

Jerry — Mon, 24 May 2010 21:59:50 +0000

Anyone know if you can add another phone to an existing SERO plan?