By Mr. BIn continuing my mini-series on the ineffectiveness of E-Trade to resolve my “locked” account problem, here is the latest development.
Be sure to read:
As I wrote yesterday, the CSR asked me to call back this morning because the security department was closed by the time I called. So, I did.
I only waited on the phone for about five minutes this morning. The CSR verified that was a “restriction” on my account, and then tried to transfer me to the security department.
No luck. The department is closed for the weekend, so he asked me to call back on Monday. Simply unbelievable.
To be fair, this last guy apologized for all the problems and even gave me a direct number to the appropriate department. Why none of the other people could do this beyond me.
E-Trade customer support: Hit or Miss. Mostly miss.
I’ll report back on Monday.
Recent Comments